Terms of service

Please read our terms and conditions carefully.

These are the terms & conditions of our agreement to supply products to you and apply to all purchases of products by you from bushbabesbabystore.co.uk through our web site. These terms may vary from time to time.


All prices are reflected in UK £ pounds sterling and include V.A.T, where applicable.


We will notify you of our acceptance of your order by email. You may receive a call or email from one of our advisors regarding stock availability, if the items are not available and we will advise when the item will return to stock. At this point a binding agreement between us both will be established. If we do not accept your order for any reason of the price of the product has increased between the time of order and our acceptance (or if a delivery charge applies) we will e-mail you to advise of the change.


Free delivery on all orders over £49.99. Orders under £49.99 will be subject to a handling/shipping charge of £4.95 (subject to stock availability). Selected items such as special orders and furniture may take longer to deliver but will be clearly marked on the product information page. Please see our Delivery Information section for full details


All payments are securely processed through SagePay.

We will charge your account for payment at the time your order is placed. The purchase area of our site is secure, this means that we use industry standard SSL technology to allow for the encryption of all sensitive information such as your name, address and especially your credit card details. Information passed between your computer and our website cannot be read in the event it is intercepted by someone else.


You have the right to withdraw from this agreement but this right ends seven days after the date we deliver the products to you. Any amounts you have been charged will be repaid to you by way of credit to your account within thirty days. However we may have delivered or dispatched the products you have ordered. In this circumstance, you may return the products to us at your own expense or we can arrange for the item to be collected which will be arranged by one our advisors and will incurr a collection charge. Goods may also be returned to our store if previously arranged. Any products returned must be received by us in the same condition and packaging as we delivered them to you. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. Please call us on 01992 642260 or email sales@bushbabesbabystore.co.uk


Due to different car specifications and safety we advise customers to install and check that the car seat is compatible and fits the intended car(s). If there are any problems with fitting, please fully read the manufacturers instructions or call to speak to one of our advisors for advice. If we are unable to help you resolve the problem over the phone, the car seat can be returned but must be in its original condition, with all tags attached and packaging with in 7 days of purchase for a full refund.


The products which are sold via this web site have been and manufactured to comply to statutory legal requirements and relevant safety standards of the United Kingdom or where applicable Europe. All our products are covered by the relevant manufacturers warranty for defects in manufacturing and or materials. We will uplift your faulty products, repair and return within ten working days depending on availability of spare parts. If we are unable to repair, a replacement will be offered. If we are unable to replace we will refund your money, providing the instructions governing the use of the products have been followed and there has been no misuse. Any items being returned for refund must be returned complete including all accessories. If accidental damage occurs or the guarantee has expired a repair may be possible at a charge. This does not affect your statutory rights as a consumer.

If you have any queries regarding the above please call us on 01992 642260 or email sales@bushbabesbabystore.co.uk


We pride ourselves on excellent customer service. However, if you have any complaints or comments about our web site, products or services please contact us on 01992 642260 or email sales@bushbabesbabystore.co.uk

Or write to us at;

Bush Babes Baby Store

53-55 High Street




The Hertford Pram Centre Ltd

Company reg no -3245816


The product descriptions on our site are accurate and up-to-date, but due to product development, design and specification changes, these may vary from time to time. The images on our site are to assist with your selection and you may find slight variation in colour. All weights and measurements are approximate and are as provided by the manufacturer. If you happen to find any anomalies please let us know so that we can rectify immediately on 01992 642260 or email sales@bushbabesbabystore.co.uk


Bush Babes Baby Store will not sell, transfer or give freely your personal information to any company or organization (unless to the relevant manufacturer for delivery purposes or aftersales issues that can be resolved directly) without your consent except to comply with laws or regulations of the government or other regulatory body.


If you find a product for that we offer for sale cheaper anywhere else, we will endeavour to match the price.

This applies to items for sale at any UK retailer - in retail stores, catalogues and websites for the same product where the item is in stock.

The Price Match will supersede any other offers or discount that we may offer and may be withdrawn at any time upon the discretion of the company.

Exclusions are: Auction sites, used products, ex display products

We are happy to price match any genuine product offered for sale from a genuine web or high street retailer.

To enquire about Price Matching please call our Sales Team on 01992 642260 or email Sales@bushbabesbabystore.co.uk where we will verify the price and amend your order.


We want you to be happy with everything you buy from us . If for any reason you are not

satisfied with your purchase we offer a 30 day returns policy where you can return any unused item,

in its original packaging with tags still attached and is in a re-saleable condition.

To Bush Babes Baby Store : 53 - 55 High Street, Cheshunt, Herts, EN8 0BS

Call in to our store and simply return your item(s) with your original store or gift receipt, or your email order confirmation and we will refund or exchange items which are in a re-saleable condition at the price shown on your store receipt or order confirmation email.

If you are unable to return your item(s) to us, we can arrange for our courier to collect your item(s). This is ideal if you wish to return larger items. Please call our Store on 01992 642260 for a quote. We will be happy to arrange this for you.

Refunds cannot be given if only a store gift receipt is provided with your return as they do not show the amount paid or the payment method used. An exchange may be offered in this case and will be at the managers discretion.

This does not affect your Statutory rights.